My own experience of the above mentioned shop has not always been a helpful experience.
Unless it's a big ?????? enquiry, I get the feeling they just don't have the time for you.
I once enquired after a greenback plastic speaker magnet cover for my Orange amp & what I heard in the background over the phone wasn't very pleasent at all, like I was wasting their time.
Similarly, They once sourced an original ???? wrapover bridge for my LP junior which wasn't cheap & it was a brand new looking heavy one, not the light alloy vintage type. I wasn't pleased, but try telling them and they don't want to know.
As long as the superstars keep frequenting their place, that's all that matters.
My advice is, go to the friendly, helpfull, realisticaly priced shop across the road
G :-?