Hi Ben,
The guitar has been setup, before being shipped to the shop.
The guitars have been coming to Oz with 9~42 strings, which were fitted at the factory, and are only roughly setup.
We replace the strings with the accepted standard 10~46 gauge strings.
The truss rod in the neck is adjusted to give a dead straight neck, with the different string tension of the heavier strings, the string height is set at 4~5/64ths on the low E string, and 3/64ths on the high E string.
Every note, on each string is played with this setup. Most will play absolutely buzz free. Some may need some further tweaking to play cleanly. A maximim of 0.005" neck relief is how we send these guitars out, some will play cleanly with zero .
The string height is set at the nut with a clearance of around 0.012" under the low E string, gradually reducing to around 0.005" on the high E string.
The pickups are set so that the clearance under the polepieces are 4/64ths on the treble pickup, and 5/64ths on the rhythm pickup.
The intonation is set, by adjusting the saddles on the tune-O-matic bridge, so that that guitar plays as in tune with itself up and down the fretboard, as well as any fretted instrument can.
So what Mick is suggesting is already done.
I am sure that Graham, or any of the boys can give the guitar a final checkover and carry out any minor tweaks that are usually related to the different weather conditions, mainly humidity, in Perth compared to Sydney, where the initial setup was done.
There are much more experienced techs out there, I have only setup a few hundred Tokais. Some techs may even be better, but it is not rocket science.
The important thing is that it feels easy and comfortable to play. If you notice anything is not to your liking, I am sure the boys can sort it for you easily and quickly.
Off the shelf, a very good guitar, especially for the price.
They should be able to help you with a case, at a good price.