We've been talking alot about what we think sellers should do about problems; well here's what Ishibashi has done about a QC issue. A couple of days ago I ordered a LS85S Goldtop from Ishibashi. This morning I received this email from the sales agent;
Dear Jeremy,
This is Daisuke from Ishibashi WEB SHOP.
Having inspected on your guitar,we found an error on painting.
It might be Tokai's average quality but I think I should change to
another LS85S in Gold Top colour.
As Tokai is closed on weekend,it will be on Monday that I ask Tokai to
change it.
I would like you to wait for more few days to ship it out.
I hope you could understand that.
If you have a question,please let me know.
Thank you very much.
Best regards,
Daisuke Kitoh/International Sales Agent
Ishibashi WEB SHOP
Ishibashi Music Corporation
http://www.ishibashi.co.jp/
U_BOX---http://www.ishibashi.co.jp/u_box/
Telephone number:81-3-3291-7090
Fax:81-3-3291-7099
I can sure respect their taking care of it before they ship it off to me. I'm also glads that they take the time to personally inspect each guitar they ship out. It's interesting his choice of words in "it might be Tokais average quality". I wonder what he means by that or if something is lost in translation. This will be my 6th Love Rock and I have never had one with any issues. ANyway, here's a respectable business that watches out for their customers. I just hope they hurry and send it to me; I've been after a Goldtop with P90's for years :wink: