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A cautionary tale

 
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iainblack
Guitar God


Joined: 27 Mar 2002
Posts: 801
Location: Liverpool

PostPosted: Wed Dec 07, 2016 7:07 am    Post subject: A cautionary tale Reply with quote

I've taken a few months to post this due to the 'trauma'! The facts:

In September 2012 I ordered a Tokai Mary Kaye strat and 3 tweed cases from Bob Murdoch at Tokai UK. After regularly chasing for a delivery date I eventually received the guitar in one case in August 2013.

On 16th June 2016 I received the two outstanding cases at my workplace. Only 3 years and 8.5 months later! This was after phoning, emailing, turning up at a guitar fair face to face and eventually threatening a 'section 75' case via my credit card company (you have a 6 year window to reclaim a full refund - worth considering paying for at least £100 of any expensive item on credit card for this protection).

I know I am just one customer but all I will say is ‘Caveat Emptor’! (let the buyer beware)
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felixcatus
Guitar God


Joined: 03 Nov 2010
Posts: 1175
Location: Antwerp, Belgium

PostPosted: Wed Dec 07, 2016 10:09 am    Post subject: Reply with quote

Thanks for the heads up.
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Dave_Mc
Guitar God


Joined: 08 Oct 2008
Posts: 916
Location: Northern Ireland

PostPosted: Wed Dec 07, 2016 1:24 pm    Post subject: Reply with quote

^ Agreed, thanks for the heads up iain, and sorry to hear you had such trouble. I agree with you about using a credit card for (at least) the first £100 of any large purchase, too- as you said, you're much better covered if you do.
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Max The Dog
Guitar God


Joined: 12 May 2007
Posts: 598
Location: DEVON-UNITED KINGDOM

PostPosted: Fri Dec 09, 2016 4:42 am    Post subject: Reply with quote

I have just looked up the web site and it can't be found, I wonder what's going on?
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iainblack
Guitar God


Joined: 27 Mar 2002
Posts: 801
Location: Liverpool

PostPosted: Fri Dec 09, 2016 6:52 am    Post subject: Reply with quote

All I could find was a contact lense site tokai UK!
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jonah65
Guitar God


Joined: 16 Oct 2010
Posts: 463
Location: weymouth, uk

PostPosted: Fri Dec 09, 2016 9:45 am    Post subject: Reply with quote

had the same problem waiting for the case when he got my LS100, loads of texts and phone calls finally got one, it's not a tokai case though.
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carl300367
Guitar God


Joined: 03 Dec 2010
Posts: 82
Location: england

PostPosted: Sun Dec 11, 2016 1:53 pm    Post subject: Reply with quote

My local guitar shop have started to stock Tokai both Japanese and China made ones .

The guy who runs the place really rates the guitars but says it's a nightmare dealing with them. He was invoiced 4 times before they got that right and he'd had the stock 2 months previous
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