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iainblack Guitar God
Joined: 27 Mar 2002 Posts: 840 Location: Liverpool
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Posted: Wed Dec 07, 2016 7:07 am Post subject: A cautionary tale |
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I've taken a few months to post this due to the 'trauma'! The facts:
In September 2012 I ordered a Tokai Mary Kaye strat and 3 tweed cases from Bob Murdoch at Tokai UK. After regularly chasing for a delivery date I eventually received the guitar in one case in August 2013.
On 16th June 2016 I received the two outstanding cases at my workplace. Only 3 years and 8.5 months later! This was after phoning, emailing, turning up at a guitar fair face to face and eventually threatening a 'section 75' case via my credit card company (you have a 6 year window to reclaim a full refund - worth considering paying for at least £100 of any expensive item on credit card for this protection).
I know I am just one customer but all I will say is ‘Caveat Emptor’! (let the buyer beware) _________________ Please check out my Tokai Strat Book: http://www.blurb.co.uk/my/book/detail/2060524  |
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felixcatus Guitar God
Joined: 03 Nov 2010 Posts: 1300 Location: Antwerp, Belgium
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Posted: Wed Dec 07, 2016 10:09 am Post subject: |
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Thanks for the heads up. |
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Dave_Mc Guitar God
Joined: 08 Oct 2008 Posts: 916 Location: Northern Ireland
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Posted: Wed Dec 07, 2016 1:24 pm Post subject: |
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^ Agreed, thanks for the heads up iain, and sorry to hear you had such trouble. I agree with you about using a credit card for (at least) the first £100 of any large purchase, too- as you said, you're much better covered if you do. |
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Max The Dog Guitar God
Joined: 12 May 2007 Posts: 609 Location: DEVON-UNITED KINGDOM
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Posted: Fri Dec 09, 2016 4:42 am Post subject: |
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I have just looked up the web site and it can't be found, I wonder what's going on? _________________ Growing old is mandatory; Growing up is optional. |
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iainblack Guitar God
Joined: 27 Mar 2002 Posts: 840 Location: Liverpool
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jonah65 Guitar God
Joined: 16 Oct 2010 Posts: 497 Location: weymouth, uk
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Posted: Fri Dec 09, 2016 9:45 am Post subject: |
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had the same problem waiting for the case when he got my LS100, loads of texts and phone calls finally got one, it's not a tokai case though.  |
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carl300367 Guitar God
Joined: 03 Dec 2010 Posts: 86 Location: england
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Posted: Sun Dec 11, 2016 1:53 pm Post subject: |
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My local guitar shop have started to stock Tokai both Japanese and China made ones .
The guy who runs the place really rates the guitars but says it's a nightmare dealing with them. He was invoiced 4 times before they got that right and he'd had the stock 2 months previous |
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