Dear all,
I don't know if this is the right place to post but I just wanted to post an experience I had with Mark from japanguitars.co.uk...
You guys probably already know him, but there's a few things that I just need to say.
First off, I think it's easy to be a good person to deal with if things are going really smoothly. That's how 95% Ebay feedbacks happen for people who aren't 95% nice :roll:
Anyway, here's what happened. Not so long ago I decided to take the plunge and I ordered one of Mark's Reborns. Mark was very nice to deal with and the Reborn arrived quickly. Up to that point, everything went smooth.
When I got the Reborn, I noticed that she had a neck refin, which wasn't announced at the site. It was quite a nice guitar, so it took me some thinking, but after a few days I finally decided that I'd like to send her back. Now I read Mark's return policy which said that returning a guitar essentially meant exchanging it for another guitar. As I didn't really see anything else to fit the combination of my needs and wallet on the site, I got a bit nervous about the whole thing.
In any case, to make a long story short, Mark has been really great about it: he gave a full refund without any hassle. Always quick to answer emails back, always friendly, and really nice to deal with. Even when things don't work out as expected.
Well, I just thought that good things should be said too.
End of experience report
Cheers,
Wim
I don't know if this is the right place to post but I just wanted to post an experience I had with Mark from japanguitars.co.uk...
You guys probably already know him, but there's a few things that I just need to say.
First off, I think it's easy to be a good person to deal with if things are going really smoothly. That's how 95% Ebay feedbacks happen for people who aren't 95% nice :roll:
Anyway, here's what happened. Not so long ago I decided to take the plunge and I ordered one of Mark's Reborns. Mark was very nice to deal with and the Reborn arrived quickly. Up to that point, everything went smooth.
When I got the Reborn, I noticed that she had a neck refin, which wasn't announced at the site. It was quite a nice guitar, so it took me some thinking, but after a few days I finally decided that I'd like to send her back. Now I read Mark's return policy which said that returning a guitar essentially meant exchanging it for another guitar. As I didn't really see anything else to fit the combination of my needs and wallet on the site, I got a bit nervous about the whole thing.
In any case, to make a long story short, Mark has been really great about it: he gave a full refund without any hassle. Always quick to answer emails back, always friendly, and really nice to deal with. Even when things don't work out as expected.
Well, I just thought that good things should be said too.
End of experience report
Cheers,
Wim
